Customer Service


usps priority   (USA)                $10   7-12 days

usps express  (USA)                $20   1-3 days

overseas usps                         $25  10-15 days

Orders are shipped within 7-10 days, shipping varies based on availability of product bought. Most designs ordered online are


After your order is made you should receive a confirmation delivery email, please double check your mailing address and email to make sure we have the correct information. If you would like to have delivered ups or fed ex please contact us at email below. 

Please track your package, this is your responsibility. If the package shows it was delivered safely and you did not receive, this is not kucoon's responsibility.

PLEASE MAKE SURE YOUR ADDRESS IS SAFE TO LEAVE PACKAGES. If it is not safe, please email us and ask for "signature required" for no extra cost. Please title the subject, Signature Required and order number   


Returns to: 

Andrea Spratt 

attn: kucoon (returns)

8516 Fresno Ave.

La Mesa, Ca 91941